BSNLcomplain (Docket No. 3672931 at BSNL customercare no. 9400024365 ), Kolkata.

I have two connections from BSNL, viz, 9433244945 and 9432941929.
I am a resident of 11/2/1-A, Becharam Chatterjee Road, Behala, Kolkata-700034. I am not getting BSNL network connection from my room for about last six months. I am to run to roof or balcony to receive incoming call, Then again these calls get frequently terminated for network failure. I lodged a complain with my Helpline of BSNL (9400024365) but no action has been taken. My e-mail complains to the BSNL Grievance cell, Nodal Officer and Appellate Authority also remain un-replied.
Not responding to my complains is also unfair, if not illegal.
NORMALLY, I SHOULD GET UNINTERRUPTED NETWORK CONNECTION FROM MY BED.
BSNL DID NOT INFORM ME THAT I SHALL HAVE TO GET THEIR NETWORK CONNECTION FROM ROOF-TOP OR ROADS ONLY.
As such, I believe, all these amount to blatant breech of contract.
What can I do to compel BSNL to rectify the unbearable situation?
Can you please guide and help?

Complain (Docket No. 3672931 at your customercare no. 9400024365 ) from my Excel connection No. 9432941929 on Very Poor Connectivity
Sunday, 16 August, 2009 22:09
From:
"JNANABRATA SIL" <drjsil@yahoo.co.uk>
View contact details
To:
pg_ctd@bsnl.co.in
Dear Sir,
I am not getting any connection from my residence for last several months. There has been no response to my complain docketed at BSNL Helpline as detailed herein below.
I hope this Appeal submitted to you shall initiate some action and I shall be favoured with a reply.
Thanking you
Wish you all the best.
Dr. J. Sil

--- On Sun, 16/8/09, JNANABRATA SIL <drjsil@yahoo.co.uk> wrote:

From: JNANABRATA SIL <drjsil@yahoo.co.uk>
Subject: Fw: Excell Connection: 9432941929, 9432941930, 9433244945: Very Poor Connectivity
To: baidya_rk@bsnl.co.in
Date: Sunday, 16 August, 2009, 11:08 AM


Wish you all the best.

--- On Sun, 16/8/09, JNANABRATA SIL <drjsil@yahoo.co.uk> wrote:

From: JNANABRATA SIL <drjsil@yahoo.co.uk>
Subject: Excell Connection: 9432941929, 9432941930, 9433244945: Very Poor Connectivity
To: baidya_rk@bsnl.co.in
Date: Sunday, 16 August, 2009, 11:01 AM
Dear Sir,
It appears BSNL does not have any concern for care of its customers. I am almost certain that this email of mine will reach your Recycle-Bin but in my supportive effort for the public-sector, I am sending this mail. I shall be happily surprised if I get a reply. I do not expect any action from your end as by now I am sure that BSNL has no customer-care system. May be this email-ID Id that I got from BSNL website does not exist in reality. Some of your telephones mentioned are notorious in irritating the caller by their absolute non-responsiveness.
On 19/05/2009, at about 9 a.m., I did lodge a complain (Docket No. 3672931 at your customercare no. 9400024365 ) from my Excel connection No. 9432941929 that I do not get any connection from my room at 11/2/1-A, Becharam Chatterjee Road, Behala, Kolkata-700034. Location: In between Adi Sitala Mandir at Manton, Behala and New Loknath Mandir on Becharam Chatterjee Road, Behala.
We have two more Excell connections (9432941930, 9433244945) at the same address and suffer from the same trouble from your end.
We have to run to roof-top or on the street to get connectivity and shout to make other side listen us.
Although this was a normal feature at Salt Lake since several years, it was not so at this address earlier. I was assured by your customer care personnel at baidya_rk@bsnl.co.in of some remedial measures soon on complain being docketed. But nothing happened till date. In addition, 9400024365 tells that they cannot here me these days.
Wishing you a peaceful service life by throwing this to recycle-bin, I may try to approach the Consumer Protection Authority and or RTI to get a response.
Thanking you,
Yours sincerely,
Dr. J. Sil.
P.S.:
1. Please Note that our family and I am a protagonist of Public sector, Please do not force us to join private sector.
2. In all fairness you may declare that Excel/BSNL connections are for roof-top and on-road connectivity only.


Wish you all the best.