Customer Care Number of Maruti Udyog to file complaint against car Agency

Somebody please tell me the coplaint cell no. of MARUTI UDYOG LTD, GS motors P Ltd, the agency has taken on paper extra money for Swift Dzire -VDi and also has misbehaved.

I Babu Alexander on behalf my daughter Mrs.Bhavana babu, owner of Maruti /Ritz (Registration No.TN/20?BX/4704 at Chennai) making this representation.
I was driving this vehicle on 31st after noon, when I was returning home for lunch around 12.30 pm, near my house there was a water log due to recent rain. I was very slow and while I was crossing the water log, a small stone hit the front bottom of my vehicle, and suddenly I could see only smoke coming up. I got down from the vehicle and saw oil spilled up all over. On the dash board also indicator lamp was burning, I immediately called up the Popular Vehicle and services Ltd Chennai, care service (the first two services was carried out by the above firm only). Their service vehic le came around 3 pm and the mechanic cranked the vehicle to the centre of the road and towed the vehicle to their Body Shop ay Virugam bakkam. On first being the holiday, the 2nd after my repeated follow up evening around 4pm the service people from the body shop called me and my daughter to come to the service centre (body shop) to sign the Insurance claim. The claim form was preferred. The mechanic said it may not be a major, and only the oil filter is knocked away and oil leaked, Though they promised me that they would keep me informed of the position, till 7th no feed back was received from the service person. On my follow up to day morning with Srikumar-Manager, around 12.30 pm the Insurance Survivor from Bajaj Alliance General insurance co. Ltd ( Certificate Cum policy No. BA5049779) called me up and said since the estimation given by the service people was for Engine jam, which the Bajaj Alliance General insurance co. Ltd has rejected. I also received a call from Mr.Srikumar-Manager around 1.30pm and asked me to come to body shop and he has taken a signature on my claim form with a remark as “claim rejected and the repair to be carried at the cost of customer) I have signed the claim as I want the vehicle back early.
However I am making the payment on protest, that the rejection of my claim is totally unjustified and unacceptable, The damaged caused is only by an accident and the vehicle was parked on the road near the accident spot, and the service person was informed immediately. Even accepting without admitting the argument of the Insurance Surveyor that any damage due to failure on the part of driver (running without oil resulting in damage is not payable), the vehicle was serviced 15 days before by Popular Vehicles and Services, and immediately after the accident on 31st the vehicle was parked on the road itself, service people came and towed the vehicle. If at all I drew the vehicle I can accept the argument that the vehicle was driven without oil and resulting in damage. My case if at all any damage could have happened to Engine due to nil oil on the Engine, it must have happened at the service centre / body shop only. The vehicle was at their custody more than 7 days and the vehicle was not the on the same shed / spot where it was on 2nd when I visited them on 7th Jan-10. There was no feed back from them for about seven days.
Second point of my contention is that Bajaj Alliance General insurance co. Ltd cannot totally reject my claim, as there is only a case of accident involved and no negligence on the part of driver, and without verifying the facts of the circumstances due to which the alleged engine jam had happened / complained. Whether engine jam was really happened has to be assessed. Their total rejection ab-initio is unjustified and warrants legal remedy, including Insurance Ombudsman, and further appeal if required.
Third point I would like to reiterate that, if that the manufacture has kept a oil filter so low on the engine side, resulting which a small hit by a small stone can create such ciaos, then something wrong with the design, and needs guards for protection. Even small cars of Maruti Zen earlier model which I was holding earlier did not have such danger)
In all I am making payment for repair of my vehicle, without prejudice to my right to approach the legal forum (s ) for my claim, individually / collectively for damages caused to my vehicle on transit or at Popular Vehicle and services Ltd service shed, where the vehicle was kept at their workshop more than 7 days and might have handled by their person wrongly / knowingly or unknowingly, tried to crank the vehicle when there was no oil, totalling which any rejection of my claim by the M/s. Bajaj Alliance General insurance co. Ltd ( Certificate Cum policy No. BA5049779), without verifying the veracity of the claim, and finally with the Manufacturer for the defective design for having designed without guard, which can cause havoc during a long drive for having priced the vehicle so high and caused for all actions and loss.

Any feed back if any would be appreciated as early

Babu Alexander

I am very disatisfied with the service of maruti VAN from kataria Automabile - Ahmedabad
so please provide me an e mail address to complain at maruti Udyog Ltd

I purchased a Maruthi Swift Dzire vxi car from INDUS MOTORS, PATTOM, TRIVANDRUM, KERALA on 22 Jan 2009. I had given the vehicle for first service in Indus Motors. Since HERCULES MOTORS .INTL P LTD. VAZHAYILA, 6TH MILE STONE PEROORKADA, TRIVANDRUM is my nearest service center; from the next service onwards I had changed the service center to HERCULES MOTORS.

After the second free service they delivered the vehicle in my home. At that time my parents were there in my home. When I reached home I noticed that there was dots appeared through out the dickey door. We informed the matter to HERCULES MOTORS. From them we came to know that the dots were appeared due to some chemical spraying and they promised to remove it in the next service

For the 3rd free service after completing 4388 kilo meters we again gave the vehicle to HERCULES MOTORS on 08-02-2010 after receiving several calls from them. They promised to deliver the vehicle on the next day after noon. But on the next day after noon they informed us over telephone that the vehicle was not ready to deliver because during the service some scratches were happened on the driver side door. My brother visited the service center on the same day and he noticed that the driver side door was partially and the right side back door was fully collapsed. From the staff he came to know that it has happened by collision with an ASTAR car inside the service center. They promised to replace the back door with company made new door. But they replaced the door with other one which is not company made. Also after the 3 rd service we don’t get the smoothness in driving as we got earlier. For the service I have paid Rs 907/-.as per. Invoice no-BR09005114 .

(THE OTHER DETILES ARE AS FOLLOWS)

JOB CARD NO-JC09010341
Reg No=KL 21 A 8509
SA NAME-RAHUL UH
CHESS NO-148542

I request your enquiry in this case and help me to get a company made new door.


Customer Details
Name Smitha S
Mail Id [email protected]
MOB- 09447551949

Dear Sir

This is to bring to your notice that i, B.R.Sharma, had given my car (Wagon - R : RJ14CE1209) for servicing in Prem Motors, V.K.I.A., Jaipur. i was rendered no services at all and was presented with a bill of Rs. 5805. To top it all, the behaviour of the staff members was so unethical on their part. I m highly dissatisfied with this kind of treatment. After being associated with your brand for such a long period of time, this kind of behaviour was simply unacceptable for me. The staff members present there had absolutely no sense of handling their clients. And when I tried to make my point clear to them, the kind of reaction I got was simply intolerable. I believed that your company worked towards customer satisfaction and that your main aim was to fulfill your clients' needs and to hear them out . But I dont have words to explain how humiliated your employees made me feel.
Firstly, the service that they gave me didnot meet my requirements and specifications. When i was giving my car for servicing, I had a few issues about my car that i told them to fix. They just didnot take the pains to sort out the problems that I had. On top of that, I was presented a bill of Rs.5805. The icing on the cake was their misbehaviour when I enquired about what I had been charged for.
Secondly, i decided to speak to the higher authorities. So I asked them to connect me to one of their responsible seniors. They just kept me waiting for some 2 hours telling me all the time that they were trying to get to some officials. So thereby i decided to give my complaint in writing.
I am especially upset with the way Mr. Vikas(an executive in Prem Motors) dealt with me. He has absolutely no sense of manners. One one hand you talk of customer satisfaction and how important you relationship with your client is and on the other hand you hire such people who dont know how to treat their clients. I am just wondering on what basis do you hire your executives. They just dont know what they are talking about, no common sense and no manners at all.
I was totally unsatisfied with the service as well as the behaviour of the staff and I am really sorry to inform you that if such misbehaviour continues from your side it wont be long that you start loosing your clients.
Its not only me who has complaints regarding your unapproachable staff members. I just spoke to a few of my associates and they are also equally agitated and upset with your executives. So i just wanted to bring this to your notice so that you can take appropriate steps as soon as possible.

Thank You

Bhola Ram Sharma
+919829057651


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