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my system's 'Intel(R) Core(TM) i7 Processor' was changed to ' Intel(R) Core(TM) i3-23

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  1. #1
    its.er.gaurav
    its.er.gaurav is offline Just in!

    my system's 'Intel(R) Core(TM) i7 Processor' was changed to ' Intel(R) Core(TM) i3-23

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    I am Kumar Gaurav who owns a HP pavilion dv6 computer Laptop with
    Product Number- A3D66PA#ACJ
    Serial Number - 5CH1321SRZ

    Recently i gave my laptop for servicing in
    MAHA Electronics Pvt. Ltd.
    No.28-8-2, 1st Floor,15th Cross,3rd Block,JAYANAGAR Bangalore-560011
    Ph-080-30419646/632


    Demo engineer name: AFROJ and WAHIDUDDIN

    regarding Issue for Battery Backup less (max 15 mints.)
    with case ID : NB0926-004 dated 26/09/12
    i have a complain that,they din't solve my problem regarding the above
    and instead they changed the BACK COVER ALU,without my permission and
    returned the system on 5/10/2012 time 7:40pm. Later i found that my
    system's 'Intel(R) Core(TM) i7 Processor' was changed to ' Intel(R)
    Core(TM) i3-2310M CPU @ 2.10Ghz Processor ' when i looked into my
    system properties.. moreover the system's time was also changed. i
    tried installing Intel Turbo Boost Technology Monitor,but it showed me
    installation error,with all supportive software, i am getting the
    processor's name as Intel(R) Core(TM) i3-2310M CPU @ 2.10Ghz
    Processor.

    CAN I COMPLAIN AND GET BENEFIT THROUGH CONSUMER FORUM?
    IS MY COMPLAIN GENUINE?
    WHAT SHOULD I DO NOW?
    PLEASE REPLY!

  2. #2
    Aarish Rizvi's Avatar
    Aarish Rizvi
    Aarish Rizvi is offline eTI Bronze
    You should meet service center owner and tell him issue and see how he helps you , if that doesn't work then right to samsung regional office. And even then issue is not resolved then go to consumer forum to get issue resolved. And keep copy of all your communication with company and do everything in written.

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