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DELL XPS Desktop - Image & Sound Freezing Needing Forced Restart Everytime


  1. #1
    Dharmendra Singh Guest

    Exclamation DELL XPS Desktop - Image & Sound Freezing Needing Forced Restart Everytime


    I bought my DELL XPS desktop around 5 months ago and it was a great desktop in terms of heavy gaming performance but from around one week it often freezes impossible to move anything the image and sound stuck at one point and the only way to stop it is to force restart the system.

    It is happening continuously around 9 to 10 times per day.

    I try to change the graphic card but the issue is still there.
    Is this a software issue or a hardware issue?

    Can anybody tell me what is the problem?

  2. #2
    sunnysmt is offline eTI Member
    From my opinion it sounds like the problem is in the hardware. Most of the time this kind of problem occurs when the Mobo goes bad.

    You should try to reboot into safe mode and run that way for a few hours. If you freeze in safe mode you definitely have a hardware problem, probably the motherboard.

    You can also try to run a bootable memtest86 and let it do a full 8-pass memory test.
    Memtest86+ - Advanced Memory Diagnostic Tool

    If the problem is in the motherboard then you should go and get your pc checked by Dell service center or computer mechanic.

    Hope it helps.

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