eKYC failed in online PAN application using Aadhar

Hi,

I have been trying to apply for PAN card online using nsdl website below :
https://www.onlineservices.nsdl.com/...erContact.html

Everything works but right after payment when it asks to authenticate using Aadhar, it fails there. I have everything updated correctly in Aadhar card but no matter what, It never authenticate.

The worst part is that authentication for Aadhar is done only after payment, so I spent money 3 times to get authentication but it is just not working. Can anyone help me or guide me how can I apply online and why my e-KYC using aadhar is failing despite of all correct information ?

Don't worry, for all failed authentication, you will get money refunded in your account soon. But if eKyc is failing repeatedly then I suggest you to visit nearest PAN application center and then do manually using bio-metrics. If that fails then apply for it using alternate documents along with Aadhar card. You have to send them manually or get help for PAN card center, you can find list of available centers online at NSDL website.