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Now get Re. 1 for every call drop from telecom operator as compensation
It was lately becoming a big concern of call drops, even top officials were so concerned about it as they were regularly facing issues because if it. Even the Prime Minister had raised concern over it and hence proposed by TRAI, there will be now compensation for each call drop by Re. 1 from telecom operator.
It is now compulsory for the telecom TRAI has now made it compulsory for all telecom operators to pay Re 1 to users in case of call drops and will be effective from January 1, 2016. The compensation will, however, be limited to only three dropped calls in a day but still better than nothing.
As per TRAI, telecom operators will be required to send a message via SMS or USSD within four hours of a call drop to inform pre-paid users regarding the details of the amount credited. For post-paid users, the details of the credit should be provided in the next bill.
Definition of call drop as per TRAI is, "Call drop represents the service provider's inability to maintain a call once it has been correctly established i.e. call dropped or interrupted prior to its normal completion by the user, the cause of the early termination being within the service provider's network."
TRAI said it will keep a close watch on the implementation of the mandate as well as the measures being initiated by service providers to minimize the problem of dropped calls and may undertake a review after six months.
Telcom operators have opposed TRAI's proposal to compensate users for call drops. Telecom operators, industry body Cellular Operators Association of India (COAI) and Association of Unified Telcom Service Providers of India (AUSPI) have opposed the proposal to compensate consumers.
