Hi,
My number is 9885050151- hyderabad, I am the customer of vodafone from 4 years and since I have an other connection, I wanted to cancel this connection.
I called up customer care and they transferred me to retention. There I was given an option of 49/- monthly rental plan. I just thought of it and called them back after couple of days for change of plan. The customer service agent assured me and promised of changing the plan and said that the request number is not required, as I am forwarding your request.
After few days, when I called them they said that the plan is not changed and still I am in 249/- plan.
I don't know, what bullshit service???? does the vodafone customer care has. I even spoke to one of the team leader, (pavan or someone, i don't remember), after waiting for 40 minutes, he disconnected my call.
This is Non sense and the behaviour they show towards the customers. I even mailed to one of the manager, but there was no response. This reflects how, even the manager work and there is no difference b/w the agent and manager.
If you really have a concern, call me and get it settled, or else I am cancelling the connection tomorrow and let the people see how you people are worse.
