Unable to create User Id for checking Land Line Bill

Dear Sir, I have tried many times, My Telephone Number is 033 25526365, email id is [email protected]. My Customer Id is 3005769092, I have put all the numbers in the boxes as your rules but I have failed. Unfortunately I have received
a reply that I am not broadband subscriber. I am a Broadband subscriber from 2008. You are, requested to kindly solve
my problems and I shall be obliged.
Samir Kumar Mandal, Land Line No.033 25526365, Mobile -9433591399, email id [email protected].