Blackberry Q10 - BIS Rs. 399 internet plan not activating in my vodafone

Hi,
My BlackBerry Q10 is not activating the 399 internet package is not working. I tried it many times but it is not working.
Is this a problem with my phone only or is it with every BlackBerry Q10. I have asked customer care and also sent activation messages but it is not activating and I am getting charged for the browsing and intrnet usage which shouldn't not be the case.

Please help me to what should I do so that I can use BIS399 plan of vodafone on my new BB Q10 handset because without internet it is useless for me and I can't enjoy it.

Hi friend,
As, you told that you have tried every thing even the customer care cannot help you now, there is only one thing which remains and that can do the work is that:
Either there are no configurations of Vodafone in your phone so, ask the customer care or send a message for that.
Or you have a problem in your SIM you have to change it.